We ship internationally and from Australia. Please allow 24 hours for your order to be processed due to high order volume.
You should expect to receive your order:
- SYD/ MEL metro (2-3 business days after dispatch)
- Regional NSW (3-5 business days)
- QLD (3-5 business days)
- WA (3-5 business days)
- SA (3-5 business days)
- NT (3-5 business days)
- TAS (3-5 business days)
International orders are expected to be received between 12-15 business days.
We do not operate on weekends or holidays.
Can't find your Alpha package? Sorry! This happens sometimes. Please check your front porch, side door, back porch and garage area to make sure it’s not hiding or jammed. Also ask your neighbors if they may have received it for you. If your package still hasn’t turned up in 3 more days, please contact us.
WRONG ADDRESS, NOT RECEIVED OR STOLEN ORDERS
Alpha Nutrition is not responsible for lost orders due to incorrect address provided by the customer, (this includes wrong apt/house #, wrong street, etc.). Alpha Nutrition is not responsible for unclaimed or refused orders. Please contact the mail carrier with full name and tracking number.
Alpha Nutrition is not responsible for orders not received if shipping address is correct when placing order. Please contact the mail carrier with full name and tracking number.
Domestic Orders (within Australia) standard shipping is 5-7 business days, excluding weekends and public holidays. Due to the ongoing global pandemic, postal carriers around the globe are seeing delays.
International orders may incur delays due to customs duty fees and transit, expected arrival is up to fifteen business days from purchase. When a package is shipped internationally, it may be subject to customs and duties. PLEASE NOTE: Alpha Nutrition is not responsible for covering these charges.
If you purchase from our website and refuse the package at any point OR refuse to pay customs, please be advised that you will not be eligible for a refund for the package at all due to fees incurred by us returning the package.
PLEASE BE ADVISED THAT: Each country has different requirements on what ingredients can and cannot be imported. We highly recommend contacting your customs agency for a full list on what your country allows to be imported before purchasing. If for whatever reason your order is seized by customs we will NOT issue you a refund (minus shipping) unless ALL products are returned to our warehouse in the original condition per the return policy above.
It is also the direct responsibility of the customer to collect parcel from the foreign postal administration, and failure to do so for any reason will result in shipping charges not being refunded once the order has been returned to sender.
The goods will be imported on behalf of the consignee/e-buyer. The consignee authorizes innosupps.com to import the goods on their behalf. Further, the consignee/buyer agrees that Alpha Nutrition may delegate the obligation to import the goods on their behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
Please expect slight shipping delays due to COVID-19. Under normal circumstances, our international shipping is 12-15 business days. Please note, though, that carriers worldwide have been impacted by the pandemic and that this transit time may be extended. The majority of carriers do maintain updates on their websites about what impacts they are experiencing.